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Goal:
Create a Sustainable Culture of Superior Service that Nurtures Each
Team Member to be Their Best
Celebrating
Service: What's the Deal?
I.
Bringing the ACEs to the top
A. Appreciation
1.
who we are
2. who we work with
3. who we serve
B.
Community
1.
we can't do it alone
2. no man is an island
3. making friends by being a friend
C.
Effectiveness
1. taking the time to be our best
2. the brain is a tool too
3. it helps us when others succeed
II.
Playing The Game: Creating Winning Hands
A.
Service: The foundation of all success
1.
Service as a self concept
2. Define service as it applies to each and every activity
3. Finding opportunities to serve
4. Becoming a service ACE
B.
Appreciation: finding satisfaction surrounding us
1.
You can't always get what you want: But if you try sometimes, you
just might find that you get what you need.
2. Please and Thank you basics
3. Listening to our customer
4. Investing in our own future happiness
C.
Community: Everyone wants to belong
1.
The feeling of being in on things
2. Communication that counts
3. Courtesy that caters to every need
4. Championing our success
D.
Effectiveness: We win when everyone wins with the three "T's"
1.
Time for everyone
2. Training that keeps everyone sharp
3. Tools of the trade and how to use them
E.
Soaring to new success with the wings of an ACE
1.
Putting it all together and keeping it together
2. Monitoring that matters
3. Setting sights on the future
4. New horizons and happiness
III.
Leadership Is a Big Deal: A Straight Flush for Everyone
A.
Reviewing policy and procedure
1.
What are you asking your employees to do?
a.
keeping the customer in mind
b. coordination strategies
c. benchmarks
2.
Are you saying it like you mean it?
a.
taking job descriptions to task
b. putting people on the path to success
B.
Implementation strategies
1.
Training that takes people to the top
2. Finding the time to train
3. Making a big deal of success
a.
are you appreciating your policies?
b. rewarding success
4.
Day by day you must get better and better
C.
Leadership
1.
It's an attitude
a.
seeing yourself as a leader
b. being all that you can be so others can be
there with you
c. thinking of yourself as a servant to your team
2.
ItĂs a behavior
a.
walking your talk
b. taking it one step at a time
c. becoming a one-minute manager
i.
reprimands that motivate
ii. rewards that are remembered
IV.
Succeeding at success
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