This article was origianlly written for Tom Ohling's Spotlight On Success column in Northwest Hospitality News

Is Your Business In The Mood for Success?
by Tom Ohling

Even at our best we can’t always guarantee what kind of day fate will deal us; pouring rain, sweltering heat, a road crew hammering on the asphalt ten feet from the door. But we must manage our moods and not let the bad situation get the best of us.

Mood is our prevailing attitude. This attitude is built on beliefs about our selves, our leadership, products, employees and the future. It is our job as great managers to create an environment that maintains the mood of success. Since the greatest way for us to differentiate our business is the way we serve our customers, our attitude must reflect a commitment to our customers. We must be in the mood to serve, lead and succeed.

In The Mood To Serve

Service is the value added to any product while leading to the sale. Every worker must believe that the business stands for and behind every product offered. We must reinforce the believe that our product is the best looking, best tasting, best prepared by the best staff that we can offer. A positive attitude about the products offered is key to creating that value in our customers’ minds.

In The Mood To Lead

Leadership isn’t a title, a position or a comfortable office. Leadership is a behavior built on a positive attitude. This attitude reflects the leader’s knowledge that what is being expected for the future is attainable. The positive leader provides whatever tools, training, and time is needed to ensure employees experience the personal satisfaction that contributes to an organization’s success. Great leaders model the care that counts most for customers by genuinely caring about every employee they lead.

In The Mood To Succeed

To succeed we must have clearly defined goals for every shift, day, week, month and year and have shared these with every one on staff. Without these benchmarks work seems aimless and it is easy to lose direction. We can only celebrate our achievements when they are fully recognizable. The celebration of achievement creates the joy that positively impacts all attitudes.

It is easy to have a good attitude when we know that we have done the best for our staff and our customers. And that attitude is the mood for success.

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